Return / Exchange Policy & Fees
We are committed to your satisfaction, and we want to help you have the best possible shopping experience. We always highly suggest you come into our showroom if possible – test bedding and feel the furniture fabrics, see the colors so you are comfortable that they meet your needs and expectations.
Our return policy limits the return of online special orders and custom orders that you may have viewed because they are non-refundable. We highly suggest talking with a salesperson by phone before placing online orders with any concerns you may have.
You may cancel an order within 3 days of purchase to avoid any charges. After that, it is a flat 25% administrative fee for processing the order with no exceptions. Cancellation must be prior to production and shipping.
Lay-a-ways may be canceled at any time. Cancellations due to a product being out-of-stock are not subject to the cancellation fee. However, refunds will be issued as store credit to be applied towards another purchase. There will be a cancellation fee of 25% of the full retail value of the product.
Measure your doors and staircases! The customer is responsible for that information in order to make delivery. If a product does not fit, you will be charged the delivery fee as well as a 20% restocking fee. Need measurements? Just call and we will get accurate measurements for you!
Mattresses come with great warranties but health regulations prevent manufacturers from allowing stained or unknown fluids back into the factory for service, even if it is under warranty! So we suggest you always protect your investment with a quality mattress protector pad. Stains and soils void warranties.
If you have any questions at all regarding cancelations, fees or warranty, please call us before ordering.
Damaged or missing parts need to be shared with us at the time of delivery so please contact us right away or tell delivery personnel and not a month later. Our goal is to deliver 100% perfect every time, but the concealed damage is at times unavoidable. We will make it right by a discount, simple repair or replacement.